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Feedback & Complaints

Feedback, Compliments and Complaints

Client Service Charter
Compliments and Complaints

Compliments and complaints

To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints.

We love to hear compliments. That means we are getting it right. If you are happy, we are happy!

If you are not happy, tell us. It’s OK to complain. We won’t be angry. So, don’t be shy. We need to know how you feel. Help us to do better! We will always listen and reply to complaints, as quickly as possible.

You can complain anonymously. If you don’t leave your name and email, we can’t reply to your complaint. But we will still try to make things better.

Your Feedback

Your feedback helps us to improve, so that you will feel safer, happier and get more out of our services.

We will often ask you for feedback. You can also comment or complain at any time. You can use this form, or phone us, or ask our staff to help. They will make sure the right people get your message. Your complaint will be kept private.

When you tell us what you like or don’t like, we will listen. And we will try to change things if we can.

You will always receive a reply as quickly as possible.

You can provide feedback here

    Helping you make Complaints

    Get help to complain

    • from our workers
    • from your family or friends
    • from an advocate
    • from the NDIS Commission

    NDIS Commission

    You don’t have to talk with us. If you have a serious complaint, you can tell the NDIS Commission.

    Contact the NDIS Commission

    Web: www.ndiscommission.gov.au
    Phone: 1800 035 544
    TTY: 133 677

    Interpreters can be arranged.

    It’s OK to Complain!

    Tell us what you think.

    Write to us: Sanity Care Pty Ltd
    PO BOX 5, Munno Para, SA 5115

    Phone us: 0405872286

    Advocates can help you complain

    An advocate is trained to speak for you. Advocates are a free service. The National Disability Advocacy Program can help you work with an advocate. If you are not sure how to find an advocate, we can help.

    Email them at: disabilityadvocacy@dss.gov.au

    Or write to: Disability, Employmentand Carers Group
    Department of Social Services
    GPO Box 9820
    Canberra ACT 2601