Book an Appointment

To book an appointment online, click the book now link below and follow the simple five steps

1. Select a service
2. Pick a preferred time
3. Enter your details and click Book Now (you will receive a booking confirmation code on your phone for security purposes. Please enter this on your booking screen)
4. Provide payment details.
5. You will receive a confirmation of your appointment date and time.
   Make an Appointment Online Now
   Full payment is due prior to the session, please.

Appointments can usually be made within 24 hours, although it may take a little longer if requested a specific counsellor or social worker.

We will meet you upstairs at level one. Please wait for your service provider to come and greet you.

At your first session at Sanity Care, you’ll talk with your counsellor so they can decide how best to help you. This session is up to 50- 60 minutes, and you may need further appointments.

Our cancellation policy (conditions) to avoid paying fees:
Upon booking an appointment with Sanity Care you must agree to this policy in full. Clients are informed of this policy at the time of booking and acknowledge the need to cancel or pay a late cancellation fee when completing or filling in an initial appointment Intake form. By booking an appointment online or over the phone you agree to our cancellation policy.

Your appointment time is set aside specifically for you, so your appointment is your time alone. We know your time is valuable, and ours is too.  Life happens sometimes so if it is necessary to cancel or reschedule your scheduled appointment. Out of respect for our staff, our other clients, and the business, we require at least 48 hours across 2 business days’ notice of cancellation and rescheduling for all appointments. Your advance notes allow us to offer your scheduled time to other clients.

Cancellation: If you cancel your appointment 48 hours across 2 business days before your meeting time, there is no cancellation fee, and you will be refunded 100% of the deposit. If you cancel your appointment with less than 48 hours across 2 business days’ notice, you will be charged 100% of the session fee.

Rescheduling: If you reschedule your appointment 48 hours’ across 2 business days before your meeting time, there is no rescheduling fee. If you reschedule your appointment with less than 48 hours across 2 business days’ notice, you will be charged 100% the session fee.

No-Show Policy: A no-show is someone who misses a scheduled appointment without cancelling or rescheduling 48 hours across 2 business days in advance of their scheduled appointment. No-shows will be charged 100% of the session amount. The session amount is different from the price listed on our booking page. If a client accumulates 3 No-shows, he or she may be asked to leave the practice.

How to Cancel or Reschedule Your Appointment
If you want to cancel or reschedule your appointment, please call us on 0405872286 between 9 am-5 pm between Monday and Friday. If we miss your call, please allow up to 4- 24 hours for a return call. Please leave a detailed message and a contact number if cancelling or rescheduling with less than 48 hours’ notice. We do not accept cancellations or rescheduling via text or email. Cancellations or rescheduling for Monday and Tuesday appointments must be cancelled or rescheduled by 2:00 pm the previous Friday. Payment is due prior to a session. We appreciate your cooperation on this matter.

A business day is: Any normal weekday other than a public holiday or office closure period, Monday to Friday from 9:00 am until 5:00 pm. This does not include After hours and Saturday even though we operate as per usual 9:00 am until 7:00 pm.